MSPbots.ai

Topic	Replies	Views	Activity
Integration Roadmap poll General Discussion MSPbots releases an average 2 new integrations per week, if you need some new integrations, please review current integrations list, if they are not in the list, please vote here, or ask us to add more options by replyin…	29	1672	October 8, 2023
Welcome to MSPbots user forum!	0	760	May 3, 2020
[General Feature] Stop The bot from selecting/sending messages to co -managed users Autotask	0	4	December 7, 2023
[New Bot] i need a bot to send reminders of service calls added to the tickets Autotask	0	9	December 5, 2023
[New Integration] Connectwise Asio Other Integrations	0	21	November 28, 2023
[New Bot] I would like a bot that would send out a summary reminder of tickets where the resource schedule is past due. I'm thinking it could go out ever day at 8:30AM ConnectWise Manage	0	15	November 21, 2023
[New Dashboard] I need a dashboard that allows me to filter by client and shows current Invoice Additions and totals based on % of increase ConnectWise Manage	0	25	November 20, 2023
[New Bot] We'd like a bot that tells us when a ticket sits in client response received for more than 48 hours. We'd like it to only send a nudge in slack to the resource on the ticket Autotask	0	34	November 8, 2023
[General Feature] Option for admins to extend the amount of time that a tech is not given a ticket after it is rejected, or to remove it from being suggested to them completely Next Ticket	1	77	November 8, 2023
[New Integration] CIPP (Cyber Drain Improve Partner Portal) Other Integrations	1	51	November 8, 2023
[New Bot] Need a bot to alert a tech they are missing a config from their ticket ConnectWise Manage	1	61	November 8, 2023
[New Scorecard] We are looking to create a scorecard ConnectWise Manage	1	53	November 8, 2023
[New Bot] Automate NextTicket with a bot that assigns weight, looks at technicians queues and notes number of tickets and total weight, then assigns to the appropriate tech Next Ticket	1	48	November 8, 2023
[New Dashboard] Display count and % of machines with and without each software title in an MSP's tool stack, with data from RMM tool Other Integrations	2	40	November 8, 2023
[General Feature] We'd love the attendance manager to be a native teams app so its easily accessible from the teams client Attendance	0	43	November 2, 2023
[General Feature] I would like for dashboards specifically to look more "polished" like what we were used to with Brightgauge UI/UX	2	51	October 19, 2023
[New Dashboard] I need a Project Management Dashboard: Top: Last Month total amount invoiced for project work. (Using Project ID not blank on invoicing data targeting the previous month the to current month) ConnectWise Manage	0	42	October 18, 2023
[New Dashboard] Infrastructure Management Team KPI Reporting Dashboard ConnectWise Manage	0	68	October 11, 2023
[New Integration] NFON Cloudya PBX Other Integrations	3	95	October 11, 2023
[New Integration] PagerDuty Other Integrations	1	56	October 10, 2023
[New Bot] Watch a teams channel for a post and if the post is not replied to in X minutes to send a teams message and then send teams message to select users. Escalate messaging until response Other Integrations	1	58	October 10, 2023
[General Feature] Custom Teams command Other Integrations	1	57	October 10, 2023
[New Integration] We would like to have an integration with Microsoft Dynamics CRM for the purposes of maintaining consistent datasets between Connectwise and Dynmics Other Integrations	1	56	October 10, 2023
[New Scorecard] I want to create a Scorecard that measures the following: Utilization per tech, Average Labor per ticket, # of Closed tickets, Average Resolution time, Crew Hu CSAT score and conversion rate, Autotask	1	64	October 10, 2023
[General Feature] Ensure In Progress status accounts for resource working ticket instead of primary resource (in Attendance Manager) Attendance	1	63	October 10, 2023
Zoom phone integration Other Integrations	2	177	October 6, 2023
[General Feature] Let MSPBots post a summary rather than a card. Card notification doesn't show in previews Other Integrations	1	60	September 25, 2023
[General Feature] Add 'contact name' to test result fields Next Ticket	1	58	September 25, 2023
[General Feature] Bots comms to MSTeams group chats Other Integrations	1	93	September 25, 2023
[New Dashboard] PRTG Datasets Other Integrations	1	88	September 25, 2023

Integration Roadmap poll

MSPbots releases an average 2 new integrations per week, if you need some new integrations, please review current integrations list, if they are not in the list, please vote here, or ask us to add more options by replyin…