[General Feature] New Status - Sick (update status) (Pink)
|
|
0
|
209
|
December 22, 2023
|
[General Feature] New Status - Leave (updates status and records time in database) (Purple)
|
|
0
|
154
|
December 22, 2023
|
[General Feature] NextTicket rule builder
|
|
4
|
327
|
December 21, 2023
|
[New Bot] As a support engineer supporting different product lines, I want a way to request a Next Ticket based on the rule filter
|
|
0
|
219
|
December 21, 2023
|
[New Integration] Knowbe4
|
|
1
|
236
|
December 21, 2023
|
[New Bot] I would like a bot that sends a teams message to stuart@cubittech.com when a ticket will breach in 10 minutes. This message should only be sent once
|
|
1
|
229
|
December 21, 2023
|
[General Feature] Stop The bot from selecting/sending messages to co -managed users
|
|
0
|
203
|
December 7, 2023
|
[New Bot] i need a bot to send reminders of service calls added to the tickets
|
|
0
|
359
|
December 5, 2023
|
[New Integration] Connectwise Asio
|
|
0
|
213
|
November 28, 2023
|
[New Bot] I would like a bot that would send out a summary reminder of tickets where the resource schedule is past due. I'm thinking it could go out ever day at 8:30AM
|
|
0
|
178
|
November 21, 2023
|
[New Dashboard] I need a dashboard that allows me to filter by client and shows current Invoice Additions and totals based on % of increase
|
|
0
|
194
|
November 20, 2023
|
[New Bot] We'd like a bot that tells us when a ticket sits in client response received for more than 48 hours. We'd like it to only send a nudge in slack to the resource on the ticket
|
|
0
|
241
|
November 8, 2023
|
[General Feature] Option for admins to extend the amount of time that a tech is not given a ticket after it is rejected, or to remove it from being suggested to them completely
|
|
1
|
324
|
November 8, 2023
|
[New Integration] CIPP (Cyber Drain Improve Partner Portal)
|
|
1
|
281
|
November 8, 2023
|
[New Bot] Need a bot to alert a tech they are missing a config from their ticket
|
|
1
|
243
|
November 8, 2023
|
[New Scorecard] We are looking to create a scorecard
|
|
1
|
240
|
November 8, 2023
|
[New Bot] Automate NextTicket with a bot that assigns weight, looks at technicians queues and notes number of tickets and total weight, then assigns to the appropriate tech
|
|
1
|
202
|
November 8, 2023
|
[New Dashboard] Display count and % of machines with and without each software title in an MSP's tool stack, with data from RMM tool
|
|
2
|
224
|
November 8, 2023
|
[General Feature] We'd love the attendance manager to be a native teams app so its easily accessible from the teams client
|
|
0
|
199
|
November 2, 2023
|
[General Feature] I would like for dashboards specifically to look more "polished" like what we were used to with Brightgauge
|
|
2
|
223
|
October 19, 2023
|
[New Dashboard] I need a Project Management Dashboard:
Top:
Last Month total amount invoiced for project work. (Using Project ID not blank on invoicing data targeting the previous month the to current month)
|
|
0
|
239
|
October 18, 2023
|
[New Dashboard] Infrastructure Management Team KPI Reporting Dashboard
|
|
0
|
302
|
October 11, 2023
|
[New Integration] NFON Cloudya PBX
|
|
3
|
247
|
October 11, 2023
|
[New Integration] PagerDuty
|
|
1
|
324
|
October 10, 2023
|
[New Bot] Watch a teams channel for a post and if the post is not replied to in X minutes to send a teams message and then send teams message to select users. Escalate messaging until response
|
|
1
|
1264
|
October 10, 2023
|
[General Feature] Custom Teams command
|
|
1
|
245
|
October 10, 2023
|
[New Integration] We would like to have an integration with Microsoft Dynamics CRM for the purposes of maintaining consistent datasets between Connectwise and Dynmics
|
|
1
|
243
|
October 10, 2023
|
[New Scorecard] I want to create a Scorecard that measures the following: Utilization per tech, Average Labor per ticket, # of Closed tickets, Average Resolution time, Crew Hu CSAT score and conversion rate,
|
|
1
|
221
|
October 10, 2023
|
[General Feature] Ensure In Progress status accounts for resource working ticket instead of primary resource (in Attendance Manager)
|
|
1
|
264
|
October 10, 2023
|
[General Feature] Let MSPBots post a summary rather than a card. Card notification doesn't show in previews
|
|
1
|
236
|
September 25, 2023
|