Summary: All parts received on a ticket - alert dispatch
What problem/s will this bot fix? Lag between parts being received and techs being scheduled
Dispatch and/or techs having to follow up with Procurement on status of parts
Is there any report that you are using today to indentify this problem? no
When should this bot be triggered? If all parts on a ticket are received, then send a message.
Where do you want to send the message? Teams - specific channels
Parts of the message to send if the bot is triggered:
What happened? Hi Dispatch,
All parts have been received on ticket
What should the message recipient/s do? Please schedule technicians/resources as needed.
Why should they do it? Scheduling soon after receiving all parts helps us be more efficient, and increases customer satisfaction
Name you to suggest for this bot: All parts received on ticket
Description of this bot: All parts received on a ticket - alert dispatch
Priority: Low
Reference
DA-1418