[Bot Request] {Need More Information} Stale Ticket Alert

Summary: We need a stale ticket bot

What problem/s will this bot fix? After 3 days the bot complains to update tickets

Is there any report that you are using today to indentify this problem? no

When should this bot be triggered? If stale ticket, not in waiting for customer, then send a message.

Where do you want to send the message? Teams - specific users

Parts of the message to send if the bot is triggered:

   What happened? Dear name, please update this ticket as it has not been recently updated in x days

   What should the message recipient/s do? Pleae update the ticket

   Why should they do it? This allows us to maintain a better level of service for our customers.

Name you to suggest for this bot: Stale Ticket

Description of this bot: Stale ticket reminder

Priority: High

Hi @Eric_Wood:

How do you define a “Stale” ticket? A ticket that has no update for x days? Do you have a gauge in the Brightgauge that already showing the correct list of those tickets?

If you have a current filter list in CW view that you can share a screenshot of, that will be great!

Once we are clear of your request, we will help you develop a widget for you so we can verify the data accuracy, then we will be able to create a new bot very fast.