[General Feature] Skills Matrix

To which integration/function area is this feature request related? ConnectWise Manage

Summary: Skills Matrix

Description: It would be really cool to see a skills matrix that pulls from Connectwise Manage and then into an app in MSPBots. Since it relates to the NextTicket especially it’d be good to see it right there in a clear place. Plus if we could see which techs spend the most time in each skill (per hours) it may show who actually spends the most time where.

Why: It would allow for people to easily see who is proficient in what and who needs training. Then allow for better use of NextTicket since others can see clearly.

This is a VERY low priority and more of “that would be cool” item.

Priority: Low

Hi Delaney,
Thank you for your request. I’ve created a ticket HELP-6593 (you may view it here: https://support.mspbots.ai.) and set it to backlog status. We’ll change the priority once we got enough request from other clients for the same feature. You’re patience is greatly appreciated.


To view and submit tickets, please visit: https://support.mspbots.ai
Wiki on how to login: https://wiki.mspbots.ai/