Summary: A bot to alert members who close tickets they do not own (or that are unassigned)
What problem/s will this bot address? Prevent tickets with missing or incorrect ticket owners
Is there any report that you are using today to address this problem? no
When should this bot be triggered? If ticket is closed and member != ticket owner, then send a message.
Where do you want to send the message? Teams - Specific User/s
Details of the message to be sent if the bot is triggered:
What happened? You closed a ticket that you are not the owner of
What should the recipient be asked to do? Update the ticket and assign the appropriate owner
Why should the recipient do it? To ensure team members get credit for their efforts
Suggest a name for this bot: Missing or Incorrect Ticket Owner
Description of this bot: Remind a member to assign a ticket owner.
Priority: Medium