Summary: Send MS Teams Message to Current On-Call consultant defined in Manage when a server reports offline in Automate (only during after defined after hours)
What problem/s will this bot address? Missed Offlien Server Alerts.
Is there any dashboard that you are using today to address this problem? no
When should this bot be triggered? If Server reports offline in Automate during defined after hours, then send a message.
Where do you want to send the message? Teams - Specific User/s
Details of the message to be sent if the bot is triggered:
What happened? Dear On-Call Consultant, [ServerName] at [CustomerName] is reporting offline
What should the recipient be asked to do? Please address
Why should the recipient do it? You are current on-call consultant
Suggest a name for this bot: After Hours Server Offline Alert
Description of this bot: After Hours Server Offline Alert
Priority: High
Hi France,
Thank you for sending in your Custom Bot request. I have sent your requirements over our team so we can start working on this request.
To clarify, the mentioned “only during after defined after hours” would be only a few hours after your support desk have officially closed down for the day? Or would you have the bot send a notification message to the On-Call Consultant on the entirety of your off-hours? Any additional specifics that you can identify would greatly help our team to create this bot according to your expectations.
To keep track of this request, we have created the ticket HELP-3189 and our team would reach out separately through this ticket should we need additional information. You can easily view the progress of your request through our Support Portal - http://support.mspbots.ai
Cheers!
RC