Summary: Time Health (average of weekly late time entry per tech), Time Billing Detail (Per tech, time against agreement, billable time not against agreement, non-billable time)
The business use case: Tracking of tech productivity
Do you have reports that exist in another app/software? yes
How is that dashboard accessed? PowerBI
What is the most important information in that dashboard? Tech Billing Information
Priority: Medium
I just got “dinged” for entering another tech’s Travel Time late on MY MSPBot.
I entered the time for my boss, not for myself - the time entries are in his name, his work type/work role/correct agreement, etc. It was an “emergency” ticket of sorts - client needed disaster recovery services and when that happens - he is the Go-to person and we enter his time for him.
Why do I get the “Late Time entry” when the entry is under HIS name?
@KellySchario , The bot is checking the creator, whoever created the time entry will get the alert message.
This is just simply an alert as a reminder, if this is not something that happens often, just ignore it, if this is something as part of your business process, you will need to engage with our concierge service to customize the bot to ding him, or just ignore the situation and not sending the message.
@DanielWang this isn’t the only thing in mspbots that’s notifying the wrong person. The scheduled onsite reminder does the same thing. It notifies the person that created the schedule entry (the dispatcher!) rather than the person that the schedule entry is actually assigned to. I recommend rethinking who you’re notifying in both situations because notifying the creator is really not practical at all.
@Adam_Peterson, It can be customized to send to anyone as long as we can get the data, I will ask your account manager to reach out to you and customize a bot for you to meet your need.