We partnered with Contact Science to add some automation in the telemarketing team management. The integration was released: https://app.mspbots.ai/Integrations. We started developing dashboards and bots for Contact Science.
If you are a Contact Science user, could you please help to provide the following information:
- What are the most useful KPI numbers that you use every day to manage your telemarketing team?
- Do you have a definition of the Red, Yellow, and Green of that KPI?
- What do employees should do when those numbers become red and yellow?
Let us know! We can build the KPI dashboard and bots based on the answers.
For those who don’t know much about the MSPbots, please watch the video here: