- Users will now be able to clone reports
- New ‘Ticket Open Task Prompter’ bot has been developed
- This bot will be triggered when a technician sets the status of a specific ticket to ‘Completed’ or any similar status, but a task associated to that ticket is still open
- This helps to improve the quality control process of a company, which in turn will help managers focus more on urgent tasks
- Removed editing and deleting capabilities for Admins. They can now only view reports moving forward
[HOTFIX 1]
- Added ‘Work Roles’ and ‘Work Types’ filters in the Short Time Entry Verifier bot
- Admins will now have the ability to filter which specific work roles and work types will receive bot messages
- A manager’s name and picture will now be included in the Attendance Board page when using the Manager dropdown box filter
- Fixed bug in Idle Time Verifier bot wherein it sends out an alert message even though a ticket was already in progress
- Fixed bug in Reports page wherein ‘Show All Integrations’ tick box is not working properly
[HOTFIX 2]
- Fixed bug wherein Get Started dialog box pops up repeatedly in Step 3
[HOTFIX 5]
- Users will now be able to see a tooltip indicating their company name, email address and role/s associated to them when highlighting their name on the upper right part of the page
[HOTFIX 6]
- Manager and member dropdown boxes, including the recursive tick box have been rearranged in the Attendance Board page
[HOTFIX 7]
- Fixed bug in Pivot table field list setting wherein adding or removing a certain field does not save automatically
- Fixed bug wherein Delete button is not working as expected under the Reports page
[HOTFIX 8]
- Added watermark texts under the Ticket Type and Ticket Status drop down boxes in the Ticket Open Task Prompter bot
[HOTFIX 9]
- Added functionality wherein users will not be allowed to delete all rows
[HOTFIX 11]
- Fixed logic to exclude API users being shown in all datasets. Moving forward, only real people will be shown
- Fixed bug to properly display the correct ticket number format for Autotask users
- Added headers for each widget
- Improved logic of Ticket Resolution prompter bot
- Fixed bug wherein the Get Started data is not syncing properly
[HOTFIX 12]
- Added Escalation Bot Only tick box and Manager selection box on the Bot Trigger Report
- Fixed bug wherein no welcome email is received by a client
[HOTFIX 13]
- Added company name and company ID in the ConnectWise Agreements dataset
[HOTFIX 14]
- Changed font color of “Real-time” and “let us know” links to allow users to easily distinguish that they are clickable links
[HOTFIX 15]
- Made improvements on the pop-up configuration
- Made changes to the font color of the statuses in the Integrations page. Also changed the look of some buttons as well.
- Fixed bug wherein the setting of the pivot table in the ConnectWise Daily Utilization Report has been lost