We are new to Next Ticket so maybe some of this already exists, but if so it’s not easy to find:
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Fix the home button to allow Next Ticket to be set as the home page. (I think it was removed because it doesn’t worrk and I had created a support ticket about it). I would really like it to be fixed.
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Change the watch list to include a field for points for each client. That way instead of all clients on the watchlist getting the same points, we can assign points per client.
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Add an auto-refresh option to the Next Ticket screen. Make it so the user has to toggle it on every time, and maybe have it time out after X number of minutes if the user is not actively using the app. We have users that would like to have the screen stay relevant when they are in the list view. If you do not add it then they will us e a browser based refresh. I assume you don’t have it because it add more resource needs, but a browser plugin could be worse as you have no control of it.
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Add a column chooser to the list view. For example, we have no need for Company ID. I know the columns are dynamic, so this may not be possible, but wanted to ask.
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Is there a way to rename a rules template? If not can you add that?
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Rules such as “Assigned User Due Date” are confusing because they have multiple selections such as due date and assigned user. If I don’t want the assigned user to matter then I must select all possible users, according to my training, and this doesn’t logically make sense to me. There needs to be a separate rule for only due date.
Thank you
