[General Feature] Show the amount of Idle time

Summary: Show the amount of Idle time

Description: Can we add the time of idle a tech, the same we have on the amount of time a tech is working on a ticket.

Why: It is very important, so we cam see who is sitting empty and drinking coffee:)

Priority: High

Hi Yoel,

Perfect timing, we actually have added this option into the features for our Attendance App.
It is currently being worked on by our Product Manager, In Design status with our Devs.

If you could let us know how you are calculating ‘idle time’, that will allow us to compare it against our design.

We will let you know once released.