[MSPbots Incident Alert] Microsoft Teams App Error

This applies to all MSPbots users who have read some messages sent from MSPbots in the last 30 days.

Here is the detailed incident report:

Affected Users:

Teams App users. If you are using Teams on the web, you are not affected.


You see an error message of “There was a problem reaching this app” and also a white box (Tracking pixel to see if the message is read or not) if you are using the Microsoft Teams App.

Impact for you:

The compose box is still functional and messages can still be sent and received. However, you will still see the error message until Microsoft releases the fix.


Short Term: Use the Microsoft Teams on web, https://teams.microsoft.com/.

Microsoft will release the fix within 8 days.

See more details here: https://github.com/MicrosoftDocs/msteams-docs/issues/4249.

Our team is closely monitoring this issue to provide any assistance to MSPbots users.

Please feel free to let us know if you have any concerns or suggestions.

MSPbots Team