[New Dashboard] Smileback Response Rate

To which integration/function area is this feature request related? Other Integrations

Summary: Smileback Response Rate

The business use case: We track our response rate in Smileback and would like to be able to have a dashboard that shows this. I would like to view this data by individual tech and by my whole team.

Do you have reports that exist in another app/software? no

Priority: Medium

Hi Eric,
Thank you for reaching out.
I’ve coordinated with our team to facilitate your request. I’ve also created a ticket HELP-9419 where you can view/monitor your request by signing-in here: https://support.mspbots.ai/

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