Summary: Age of Ticket - Would like to be able to add weight to the age of a ticket.
Description: Age of Ticket - Would like to be able to add weight to the age of a ticket. With Age and Priority weights Next ticket bot will provide the techs the oldest tickets per priority (FIFO)
Why: I think its a good idea that other MSPs would utilize.
Priority: High
That sounds like a good idea! I will ask our production team to do the design, reply here to keep you updated! Typically, it will be a 2-3 weeks delivery time.