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About the Next Ticket category
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0
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398
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August 8, 2020
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Use OpenAI to triage new tickets
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0
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205
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May 11, 2024
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[General Feature] NextTicket rule builder
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4
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311
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December 21, 2023
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[New Bot] As a support engineer supporting different product lines, I want a way to request a Next Ticket based on the rule filter
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0
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211
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December 21, 2023
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[General Feature] Option for admins to extend the amount of time that a tech is not given a ticket after it is rejected, or to remove it from being suggested to them completely
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1
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319
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November 8, 2023
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[New Bot] Automate NextTicket with a bot that assigns weight, looks at technicians queues and notes number of tickets and total weight, then assigns to the appropriate tech
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1
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194
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November 8, 2023
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[General Feature] Add 'contact name' to test result fields
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1
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258
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September 25, 2023
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[General Feature] Accept button in NT
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2
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294
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September 19, 2023
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[General Feature] Add confirmation prior to restoring defaults
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1
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369
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August 17, 2023
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[General Feature] Add ability to give direct control of multiple filters to the NT user
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1
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242
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August 8, 2023
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[General Feature] I would like our service desk staff to be able to change templates and filters from the MSPBots teams app
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1
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256
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June 15, 2023
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[New Bot] Would like to get a bot that notifies resources, which are marked "IN", that do not have a ticket currently "In Progress" when a new ticket has been received
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2
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258
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May 22, 2023
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[New Bot] Would like a bot that notifies techs if they have a ticket "In Progress" with no resource assigned to assign themselves
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1
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329
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May 8, 2023
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[General Feature] User preference: Choose if a ticket opens in a new tab or new window
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1
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253
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April 27, 2023
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[General Feature] Be able to adjust Priority Points based on SLA due-date
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3
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287
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March 17, 2023
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[General Feature] NextTicket Points
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1
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308
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January 18, 2023
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[General Feature] Daily "NextTicket" snapshots
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1
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310
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January 18, 2023
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Next Ticket suggestion - Business Hours
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1
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280
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December 7, 2022
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Suggestions for Next Ticket
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4
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333
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December 6, 2022
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[General Feature] Clone Template
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2
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344
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November 8, 2022
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[General Feature] +1 for Next Ticket for Kaseya BMS
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1
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273
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November 2, 2022
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[General Feature] Age of Ticket - Would like to be able to add weight to the age of a ticket
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1
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298
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September 15, 2022
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Ticket life (time) add points points
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0
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237
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September 1, 2022
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[General Feature] Approval or notification for rejecting tickets
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1
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350
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May 13, 2022
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[New Bot] A bot to detect last closed ticket for a particular technician and suggest the next ticket based on SLA due-date
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1
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549
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November 20, 2021
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[New Feature Request] Add a Negative Scaling on WOC tickets
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0
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420
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August 12, 2020
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