Summary: Be able to adjust Priority Points based on SLA due-date
Description: Add Priority Points based on SLA due-date
Why: Critical so that we can assign and keep to SLA’s whilst also using MSPBots Next Ticket
Priority: High
for AutoTask the initial key SLA we would like would be the SLA first response.
@John-Paul_Wakeford, it is a good idea, currently, we have a long backlog, so we are prioritizing the existing paying client, we will add this request to the backlog, but if you are ready to sign up with the paid version, we will move the request to a higher priority. Thanks!
FYI this is already available in the Next Ticket. We request this data field for the same reason.
It’s called “SLA First Response Expiration Time”
Add corresponding points to the ticket if it is x mins before/after the SLA first response expiration time.