To which integration/function area is this feature request related? Autotask
Summary: Make the ticket links open in a standalone window like they do when opening through AutoTask.
Description: I would like the ticket links sent from MSPBots through teams to open the ticket in a stand alone window like they do when you open them directly from Autotask instead of it opening it in a new browser tab.
Why: The reason for this is that when it’s open in a new tab functions that would normally close the window like ‘save and close’ do not work. They just leave the tab open on the edit screen when it would normally close it.
Priority: Low
Hi Jake,
Thank you for your request.
I’ve created a ticket for this request and you may view/update it by signing in here: https://support.mspbots.ai. To set your expectation “Feature” requests will undergo a process of review, approval, development, and eventual release, but there is no specific estimated timeframe (ETA) at the moment. I will keep you informed with updates whenever they become available. Your patience is greatly appreciated.
Sincerely,
Harvey
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