|
About the Autotask category
|
|
0
|
494
|
August 8, 2020
|
|
Help with Weekly / Monthly Hours report
|
|
1
|
241
|
January 17, 2024
|
|
[General Feature] Project Profitability Report
|
|
1
|
189
|
January 17, 2024
|
|
[New Bot] I would like a bot that sends a teams message to stuart@cubittech.com when a ticket will breach in 10 minutes. This message should only be sent once
|
|
1
|
220
|
December 21, 2023
|
|
[General Feature] Stop The bot from selecting/sending messages to co -managed users
|
|
0
|
198
|
December 7, 2023
|
|
[New Bot] i need a bot to send reminders of service calls added to the tickets
|
|
0
|
353
|
December 5, 2023
|
|
[New Bot] We'd like a bot that tells us when a ticket sits in client response received for more than 48 hours. We'd like it to only send a nudge in slack to the resource on the ticket
|
|
0
|
236
|
November 8, 2023
|
|
[New Scorecard] I want to create a Scorecard that measures the following: Utilization per tech, Average Labor per ticket, # of Closed tickets, Average Resolution time, Crew Hu CSAT score and conversion rate,
|
|
1
|
213
|
October 10, 2023
|
|
[General Feature] Make the ticket links open in a standalone window like they do when opening through AutoTask
|
|
1
|
380
|
August 28, 2023
|
|
[New Bot] Create a bot that will message the tech when they forget to use the 'New Time Entry' Form Template/Speed Code when they are entering their time into a ticket.
Can exclude eNet Systems, Inc company
|
|
1
|
294
|
August 17, 2023
|
|
[New Bot] We'd like a bot that can send a slack message to us when a quote ticket goes into a waiting client response state and the quote link or quote approval link is blank
|
|
1
|
292
|
August 14, 2023
|
|
[New Dashboard] Dashboard for help desk leadership to view KPI for the day, and have bots deployed based on the widgets on dashboard to enforce compliance and drive performance
|
|
1
|
356
|
July 18, 2023
|
|
[New Dashboard] I would like a dashboard with the follow users on it.
Drew Tyler
Sterling Elmore
Seth Whitehead
Matt Shelfer
I would like a count of each ticket that was assigned to them for today
|
|
1
|
265
|
July 18, 2023
|
|
[New Dashboard] Monthly Ticket Summary dashboard where Client and Date range can be selected
|
|
2
|
274
|
July 14, 2023
|
|
[New Bot] Tech Status Reviewer for the WEEK
|
|
1
|
247
|
March 16, 2023
|
|
[General Feature] NextTicket for Opportunities
|
|
1
|
230
|
March 16, 2023
|
|
[New Dashboard] i need a dashboard with the following: avg first response time from the last 24 hours, 7 days 30 days, av resolution time from the the past 24 hours, 7 days 30 days. Avg resoltuion time per tech,
|
|
1
|
322
|
March 16, 2023
|
|
[New Bot] Alert when ticket is closed without a resolution
|
|
1
|
298
|
October 9, 2022
|
|
Stats update - Autotask Ticket numbers
|
|
7
|
488
|
July 1, 2022
|
|
[New Bot] Next Ticket requests from MS Teams
|
|
1
|
419
|
January 4, 2022
|
|
[New bots] Have alerts sent out if a ticket is "Not Started" after 15 minutes of being created during business hours
|
|
3
|
801
|
October 25, 2021
|
|
It would be good to have a bot remind staff to log time on tickets
|
|
3
|
564
|
October 25, 2021
|
|
[New Bot] Send a message in an After Hours MS Teams Channel when a new support ticket is created after hours
|
|
1
|
591
|
August 26, 2021
|
|
Autotask API for BrightGauge report
|
|
0
|
740
|
September 17, 2020
|
|
Bots Recommendations for Autotask Users
|
|
0
|
455
|
August 12, 2020
|