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About the Autotask category
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0
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291
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August 8, 2020
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[General Feature] Stop The bot from selecting/sending messages to co -managed users
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0
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4
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December 7, 2023
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[New Bot] i need a bot to send reminders of service calls added to the tickets
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0
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9
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December 5, 2023
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[New Bot] We'd like a bot that tells us when a ticket sits in client response received for more than 48 hours. We'd like it to only send a nudge in slack to the resource on the ticket
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0
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35
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November 8, 2023
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[New Scorecard] I want to create a Scorecard that measures the following: Utilization per tech, Average Labor per ticket, # of Closed tickets, Average Resolution time, Crew Hu CSAT score and conversion rate,
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1
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64
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October 10, 2023
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[General Feature] Make the ticket links open in a standalone window like they do when opening through AutoTask
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1
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96
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August 28, 2023
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[New Bot] Create a bot that will message the tech when they forget to use the 'New Time Entry' Form Template/Speed Code when they are entering their time into a ticket.
Can exclude eNet Systems, Inc company
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1
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82
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August 17, 2023
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[New Bot] We'd like a bot that can send a slack message to us when a quote ticket goes into a waiting client response state and the quote link or quote approval link is blank
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1
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70
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August 14, 2023
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[New Dashboard] Dashboard for help desk leadership to view KPI for the day, and have bots deployed based on the widgets on dashboard to enforce compliance and drive performance
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1
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116
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July 18, 2023
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[New Dashboard] I would like a dashboard with the follow users on it.
Drew Tyler
Sterling Elmore
Seth Whitehead
Matt Shelfer
I would like a count of each ticket that was assigned to them for today
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1
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100
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July 18, 2023
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[New Dashboard] Monthly Ticket Summary dashboard where Client and Date range can be selected
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2
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121
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July 14, 2023
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[New Bot] Tech Status Reviewer for the WEEK
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1
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102
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March 16, 2023
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[General Feature] NextTicket for Opportunities
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1
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101
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March 16, 2023
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[New Dashboard] i need a dashboard with the following: avg first response time from the last 24 hours, 7 days 30 days, av resolution time from the the past 24 hours, 7 days 30 days. Avg resoltuion time per tech,
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1
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143
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March 16, 2023
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[New Bot] Alert when ticket is closed without a resolution
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1
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161
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October 9, 2022
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Stats update - Autotask Ticket numbers
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7
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262
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July 1, 2022
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[New Bot] Next Ticket requests from MS Teams
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1
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260
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January 4, 2022
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[New bots] Have alerts sent out if a ticket is "Not Started" after 15 minutes of being created during business hours
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3
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595
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October 25, 2021
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It would be good to have a bot remind staff to log time on tickets
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3
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328
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October 25, 2021
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[New Bot] Send a message in an After Hours MS Teams Channel when a new support ticket is created after hours
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1
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419
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August 26, 2021
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Autotask API for BrightGauge report
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0
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528
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September 17, 2020
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Bots Recommendations for Autotask Users
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0
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331
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August 12, 2020
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