Summary: NextTicket Points
Description: Add the following lines to NextTicket:
- Time since last discussion note added
- Time since last internal note added
- Ticket is in the status X (currently there’s nothing just for a blanket status that isn’t time to update)
- Due Date is more than/less than x business hours, hours, business days, days, weeks
- Next Scheduled Date is/is not past the scheduled start time
- Add business hours, hours, days, and business days for the rule “Assigned User Due Date”
- Change “Scheduled Status” so that it is “if scheduled status = Firm/Tentative, resource includes any user, and current time is X minutes” to something that says if it’s within a certain time frame. More like “if scheduled status = Firm/Tentative, resource includes any user, and current time is less than/greater than X minutes before”
Why: I think fine-tuning and adjusting the details of the items above will help (at least our team) get a better grasp on the ticket count and numbers.
Priority: Medium