Summary: Alert when ticket is closed without a resolution
What problem/s will this bot address? We use the resolution field for the description. At end of month we need to go back and review all the tickets
Is there any dashboard that you are using today to address this problem? no
When should this bot be triggered? If a ticket is closed, then send a message.
Where do you want to send the message? Teams - Specific User/s
Details of the message to be sent if the bot is triggered:
What happened? Hi you closed a ticket without entering the resolution
What should the recipient be asked to do? Please go back to the ticket and complete the resolution
Why should the recipient do it? Without this complete the customer does not know what we did to fix the problem and we cannot bill this on the invoice
Suggest a name for this bot: Ticket Closed with Resolution
Description of this bot: Ticket Closed with Resolution
Priority: Medium
Hi Timothy:
This should be an easy bot, please sign up for the paid version and submit the request to support@mspbots.ai, we should be able to do it in a couple of days.
Thanks!