[New Bot] Next Ticket requests from MS Teams

Summary: Next Ticket requests from MS Teams

What problem/s will this bot address? Allowing technicians to continue to work inside of Teams without having to open another app

Is there any report that you are using today to address this problem? no

When should this bot be triggered? If a resource asks the bot in Teams !nextTicket, then send a message.

Where do you want to send the message? Teams - Specific User/s

Details of the message to be sent if the bot is triggered:

   What happened? Dear , here is the next highest priority ticket

   What should the recipient be asked to do? Work on this ticket now

   Why should the recipient do it? This is the highest priority ticket at this time

Suggest a name for this bot: Next Ticket

Description of this bot: Will let technicians now the next ticket they should work on

Priority: Medium

Hi Michael,

I remember a couple of clients who mentioned this during our demos, and from my perspective, this is an awesome idea.

We’ll be tracking this request via this ticket.

The product owner assigned to the Next Ticket feature will evaluate against our roadmap and follow up on this feature request.


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