To which integration/function area is this feature request related? Autotask
Summary: We’d like a bot that can send a slack message to us when a quote ticket goes into a waiting client response state and the quote link or quote approval link is blank.
What problem/s will this bot address? Quote tickets being put into nudging status without the proper links for nudging.
Is there any dashboard that you are using today to address this problem? no
When should this bot be triggered? If Quote link or Quote Approval Link is blank , then send a message.
Where do you want to send the message? Teams - Specific User/s
Details of the message to be sent if the bot is triggered:
What happened? Quote ticket did not have quote approval link included
What should the recipient be asked to do? Fill in the quote link
Why should the recipient do it? to trigger the auto response
Suggest a name for this bot: Autotask Quote Link
Description of this bot: this bot reminds tech to fill in quote link or approval link
Priority: Medium
Hi Finn,
Thank you for reaching out.
I’ll forward your request to the proper team. I’ve also created a ticket (HELP-9000) and you may view it here: (https://support.mspbots.ai/)
Sincerely,
Harvey
To view and submit tickets, please visit: https://support.mspbots.ai
Wiki on how to login: https://wiki.mspbots.ai/