To which integration/function area is this feature request related? Autotask
Summary: We’d like a bot that tells us when a ticket sits in client response received for more than 48 hours. We’d like it to only send a nudge in slack to the resource on the ticket
What problem/s will this bot address? client response received tickets not being addressed
Is there any dashboard that you are using today to address this problem? no
When should this bot be triggered? If ticket has been in client response received for two days, then send a message.
Where do you want to send the message? Email
Details of the message to be sent if the bot is triggered:
What happened? Hello , has been in client response received for two days
What should the recipient be asked to do? Please respond to the ticket or update the status.
Why should the recipient do it? This will make sure the client is responded to.
Suggest a name for this bot: Client Response Received alert
Description of this bot: the bot reminds techs to update client response received tickets.
Priority: Medium