[New Dashboard] i need a dashboard with the following: avg first response time from the last 24 hours, 7 days 30 days, av resolution time from the the past 24 hours, 7 days 30 days. Avg resoltuion time per tech,

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Summary: i need a dashboard with the following: avg first response time from the last 24 hours, 7 days 30 days, av resolution time from the the past 24 hours, 7 days 30 days. Avg resoltuion time per tech,

The business use case: need to follow techs metrics

Do you have reports that exist in another app/software? yes

How is that dashboard accessed? through a link

What is the most important information in that dashboard? accurate data set

Priority: High

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Hi Nai,

Thanks for posting your request here in our forums.

Our team have already partial completion of your requested dashboard. The additional widgets are still being worked on. You can refer to ticket HELP-2471 for its progress by logging in to support.mspbots.ai.

For quicker responses and proper monitoring moving forward, please use our support portal (support.mspbots.ai) for any requests including MSPbots asset creation.

Cheers!
RC

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