[New Scorecard] I want to create a Scorecard that measures the following: Utilization per tech, Average Labor per ticket, # of Closed tickets, Average Resolution time, Crew Hu CSAT score and conversion rate,

Autotask
1

To which integration/function area is this feature request related? Autotask

Summary: I want to create a Scorecard that measures the following: Utilization per tech, Average Labor per ticket, # of Closed tickets, Average Resolution time, Crew Hu CSAT score and conversion rate,

The business use case: Technicians and Service Managers

Do you have reports that exist in another app/software? no

Priority: Medium

2

Hi Paul,

Thank you for reaching out.

I’ve created a ticket HELP-11423 and you can view it by signing in here: https://support.mspbots.ai/. Our team will reach out to you through the ticket.

Sincerely,

Harvey

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